Terms of Service

Last Updated: June 10, 2026

These Terms of Service ("Terms") govern your use of the services provided by Gran Ellen Holdings LLC, a Florida limited liability company doing business as Clean French Poodle Cleaning Co. ("Company," "we," "us," or "our"), and your access to our website https://www.cleanfrenchpoodle.com (the "Site"). By accessing or using our Site or submitting a booking request, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Site or services.

1. About the Company

Gran Ellen Holdings LLC is a Florida limited liability company headquartered at 737 Main Street #100, Safety Harbor, FL 34695. Clean French Poodle Cleaning Co.provides residential and light commercial cleaning services to clients in Williamson County, Texas through a network of independent subcontractors ("Service Providers" or "Cleaners").

1.1 Independent Contractor Relationship

Each Service Provider operates as an independent contractor and is not an employee, partner, joint venturer, or agent of the Company. Service Providers:

Set their own schedules and work methods
Are responsible for their own taxes, insurance, and business expenses
May work for other companies or clients

1.2 Company Responsibilities and Limitations

We are responsible for:

Matching you with available Service Providers
Processing payments and bookings
Customer service and support
Quality assurance and feedback systems

We are NOT responsible for:

The day-to-day conduct, actions, or omissions of Service Providers
Direct supervision of cleaning services
Property damage caused by Service Provider negligence (see Section 8 for damage claims)
Service Provider compliance with local licensing or tax requirements

1.3 Service Provider Vetting

While we take reasonable steps to evaluate Service Providers, including background checks, interviews, and reference verification, we rely on information provided by third parties and cannot guarantee its complete accuracy. We make no warranties regarding any Service Provider's suitability, qualifications, or performance. You acknowledge that use of Service Providers is at your own risk. We reserve the right to remove Service Providers from our platform based on feedback, complaints, or performance issues, but we are not obligated to do so.

1.4 Contact Information

Email: jason@cleanfrenchpoodle.com
Phone: (737) 345-9948
Address: 737 Main Street #100, Safety Harbor, FL 34695
Service area: Pinellas County, Florida

2. Eligibility and Account Usage

2.1 Age Requirement

You must be at least 18 years of age to use our services.

2.2 Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activity conducted under your account
Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate your account at any time if we reasonably suspect fraud, misuse, abuse, or violation of these Terms.

3. Booking and Service Process

3.1 Service Requests

Bookings are made through our Site or by phone. When you submit a booking request and receive confirmation, a binding service contract is formed between you and the Company.

3.2 Accurate Information Required

You must provide complete and accurate information regarding:

Property location and access details
Parking availability and restrictions
Special requirements or conditions
Scope of work requested
Any pets, children, or other occupants present during service

3.3 Service Modifications

If property conditions, accessibility, or service requirements differ significantly from what was represented at booking, we reserve the right to adjust the service scope and time required, modify pricing to reflect actual work performed, or reschedule the service.

4. Pricing and Payment

4.1 Currency and Taxes

All prices are in United States Dollars (USD). Sales tax and other applicable taxes will be added to your invoice as required by law.

4.2 Payment Method

A valid credit or debit card is required at the time of booking. By providing payment information, you authorize us to:

Place a pre-authorization hold up to 48 hours before scheduled service to verify available funds (this is not a charge)
Charge your payment method for services rendered
Store your payment information for future bookings
Conduct periodic verification checks on your payment method

4.3 When Charges Occur

Payment will be processed on the day of service or within 2 business days following service completion.

4.4 Payment Failures and Collections

In the event of insufficient funds, declined payments, or other payment failures, we reserve the right to:

Assess a failed payment fee of $25
Charge interest on unpaid balances at 1.5% per month (or the maximum rate permitted by law, whichever is lower)
Suspend your account and cancel future bookings until payment is received
Refer your account to a collection agency
Pursue legal remedies for amounts owed
Report delinquent accounts to credit bureaus

5. Client Obligations

5.1 Safe Working Environment

You must provide a safe, hazard-free environment for Service Providers at all times, including clear walkways, disclosure of hazardous materials or conditions, adequate lighting and ventilation, and safe access to all areas to be cleaned.

5.2 Utilities and Access

You must provide working electricity, hot and cold running water, and climate control appropriate for safe working conditions (heating in winter, cooling in extreme heat), along with clear and safe access to the property. Failure to provide required utilities or access will be treated as a same-day cancellation, and you will be charged 100% of the booking amount.

5.3 Entry Access

The Service Provider must be able to enter the property at the scheduled time. If entry is not possible due to locked doors without provided keys or codes, gate codes not working, no one present when in-person access was required, or unsafe conditions preventing entry, this will be treated as a same-day cancellation with full charges applied.

5.4 Pets and Children

For the safety of our Service Providers, all pets must be secured, crated, or confined to a separate area during service, and children must be supervised by a responsible adult at all times during service. We reserve the right to reschedule if these conditions cannot be met. Failure to comply may result in the Service Provider leaving the premises, which will be treated as a same-day cancellation.

5.5 Equipment and Supplies

We provide all standard cleaning supplies and equipment needed for the booked service. You may request specific products or brands in advance at no additional charge, subject to availability.

5.6 Service Limitations

Service Providers will not:

Lift or move heavy furniture (items over 25 pounds)
Work at heights requiring more than a standard step stool
Clean biohazards, mold, or sewage
Handle pest control or extermination
Perform repairs or maintenance work
Clean exterior windows (interior windows are available as an add-on)
Use personal items without permission

6. Cancellation and Rescheduling Policy

6.1 Cancellation Timeframes

More than 48 hours before service: No charge — free, unlimited cancellation or rescheduling.
Less than 48 hours before service: 50% of total booking amount.
Same-day cancellation, no-show, or lockout: 100% of total booking amount.

6.2 Liquidated Damages

The cancellation fees stated above represent liquidated damages and constitute a reasonable pre-estimate of actual losses incurred by the Company, including lost revenue from turning away other clients, Service Provider compensation and scheduling disruption, administrative costs, and opportunity costs. You acknowledge that actual damages would be difficult to ascertain and that these amounts are reasonable under the circumstances.

6.3 Last-Minute Bookings

Bookings made less than 48 hours before the scheduled service time are subject to the same cancellation policies as if the booking had been made earlier.

6.4 Company-Initiated Cancellations

We may cancel or reschedule service due to Service Provider unavailability, weather or safety concerns, inability to verify payment information, or client violation of these Terms. In such cases, you will not be charged, and we will make reasonable efforts to reschedule at no additional cost.

7. Service Provider Relations and Non-Solicitation

7.1 Professional Treatment

You agree to treat all Service Providers with courtesy, respect, and in accordance with applicable law. Harassment, discrimination, threatening behavior, or abuse of any kind will result in immediate termination of services and may result in legal action.

7.2 No Direct Hiring — Non-Solicitation Agreement

You agree NOT to:

Hire any Service Provider introduced to you through our platform for private work
Contract directly with any Service Provider for cleaning or related services
Solicit, recruit, or encourage Service Providers to work outside our platform
Share Service Provider contact information with third parties for hiring purposes

Duration: This restriction applies during your use of our services and for 24 months following your last booking.

Exceptions: This restriction does not apply if the Service Provider is no longer affiliated with our Company, you pay the Placement Fee (see below), or we provide written consent.

7.3 Placement Fee (Liquidated Damages)

If you hire or contract with a Service Provider in violation of Section 7.2, you agree to pay liquidated damages of $2,000 per Service Provider, representing our investment in recruiting and vetting Service Providers, lost platform fees and revenue, administrative costs, and harm to our business model and relationships. This amount is a reasonable pre-estimate of actual damages, which would be difficult to calculate precisely.

7.4 Reporting Obligation

If a Service Provider approaches you directly or solicits private work, you must decline the offer, report it to us immediately at jason@cleanfrenchpoodle.com, and not engage in any private arrangement.

8. Liability, Damages, and Claims

8.1 Liability Limitation

Our total liability for any claim arising out of or related to these Terms or our services, whether in contract, tort, negligence, strict liability, or otherwise, is limited to the lesser of: the actual cost to repair or replace the damaged item; $500 per incident; or the amount paid for the service during which the damage occurred.

8.2 Exclusions

We are NOT liable for:

Pre-existing damage, wear and tear, or latent defects
Damage to items not properly stored, secured, or disclosed
Antiques, collectibles, heirlooms, or items of sentimental value
Cash, jewelry, securities, or other valuables
Indirect, consequential, incidental, or punitive damages
Loss of use, lost profits, or business interruption
Damage caused by your negligence or failure to follow our instructions

8.3 Exceptions to Liability Limits

The limitations in Section 8.1 do not apply to personal injury or death caused by our gross negligence or willful misconduct, damages required to be covered by law, or fraud or fraudulent misrepresentation.

8.4 Damage Claim Process

To make a valid claim, you must:

Notify us in writing within 48 hours of service completion
Email jason@cleanfrenchpoodle.com with your booking confirmation number, a detailed description of damage, photos or video evidence clearly showing the damage, the estimated repair/replacement cost, and any supporting documentation (receipts, appraisals)

Late or incomplete claims may be denied. We will investigate and respond within 10 business days.

8.5 Service Provider Insurance

Service Providers operate as independent contractors and are responsible for obtaining their own insurance coverage. The Company also maintains general liability coverage for services booked through our platform.

9. Satisfaction Guarantee (The Poodle Promise)

9.1 Our Commitment to Quality

We strive to provide excellent service. If you are dissatisfied with a cleaning, please contact us at jason@cleanfrenchpoodle.com immediately.

9.2 Re-Clean Guarantee

For deep cleaning and move-in/move-out cleaning, we offer a one-time free re-clean if:

You notify us within 24 hours of service completion
You provide a detailed written explanation of the deficiencies
You provide photographic or video evidence of the issues
The issues are directly related to the service performed (not pre-existing conditions)

9.3 Re-Clean Scheduling

We will make reasonable efforts to schedule the re-clean within 7 days of your complaint. The re-clean may be performed by the same or a different Service Provider, at our discretion. If you decline all offered re-clean time slots within the 7-day window, the satisfaction guarantee is voided.

9.4 Pre-Service Documentation Requirement

For deep cleaning and move-in/out services only, you must provide complete photographic or video documentation of the property at least 48 hours before the scheduled service. Failure to provide this documentation voids the satisfaction guarantee for those service types.

9.5 Refund Policy

Refunds are granted at our sole discretion and are typically limited to 50% of the service fee. Refunds are not available if you decline the re-clean offer, the issue is subjective or based on unreasonable expectations, you fail to provide required documentation, or the issue was caused by your actions or property conditions.

9.6 Standard Cleaning Services

For routine/standard cleaning services, we will work with you to address concerns but do not offer automatic re-cleans or refunds.

10. Suspension and Termination

10.1 Our Right to Terminate

We reserve the right to suspend, terminate, or refuse service to any client at any time, with or without cause, including for violation of these Terms, abusive or threatening behavior, repeated cancellations or no-shows, payment disputes, safety concerns, or fraudulent activity.

10.2 Effect of Termination

Upon termination, you will no longer be able to make new bookings, any scheduled services may be cancelled, outstanding balances remain due and payable, and non-solicitation obligations remain in effect.

10.3 Creating New Accounts Prohibited

If your access is terminated, you may not create a new account under a different name or email address. Any services booked through secondary accounts will be cancelled, and cancellation fees will apply.

11. Force Majeure

We are not liable for delays, failures, or inability to perform our obligations due to events beyond our reasonable control, including severe weather, natural disasters, public health emergencies, governmental actions, utility failures, labor disputes, transportation disruptions, acts of terrorism or war, or telecommunications failures. In such events, we will make reasonable efforts to reschedule services at no additional charge, and no cancellation fees will be assessed.

12. Privacy and Data Protection

12.1 Information Collection

We collect and use personal information as described in our Privacy Policy, which is incorporated into these Terms by reference.

12.2 Data Sharing with Service Providers

Service Providers receive only the information necessary to perform services: your name and contact information, property address, special instructions or access codes, and service details. Service Providers are contractually required to maintain confidentiality and use your information only for performing the booked service.

12.3 Payment Information Security

Payment information is processed and stored using industry-standard encryption and PCI-DSS compliant systems. We never share your full payment card details with Service Providers.

13. Intellectual Property

13.1 Ownership

All content on the Site, including text, graphics, logos, images, software, and design elements, is owned by Gran Ellen Holdings LLC or our licensors and is protected by United States copyright, trademark, and other intellectual property laws.

13.2 Restrictions

You may not:

Copy, reproduce, or distribute our content without written permission
Use our trademarks, logos, or branding without authorization
Create derivative works based on our content
Use automated systems to access or scrape our Site

13.3 User-Generated Content

If you submit reviews, photos, or other content through our platform, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute that content for business purposes.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at jason@cleanfrenchpoodle.com to attempt to resolve any dispute informally.

14.2 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

14.3 Venue and Jurisdiction

Any legal action arising out of or relating to these Terms must be filed in the state or federal courts located in Pinellas County, Florida. You consent to the exclusive jurisdiction of these courts.

14.4 Mandatory Arbitration

Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Austin, Florida. Judgment on the arbitration award may be entered in any court having jurisdiction. You waive your right to a jury trial, to participate in class action lawsuits, and to pursue claims in a representative capacity.

14.5 Class Action Waiver

You agree to bring claims only in your individual capacity and not as a plaintiff or class member in any class or representative action. Class arbitrations and class actions are not permitted.

14.6 Statute of Limitations

Any claim must be filed within one (1) year after the claim arises or be forever barred, except where prohibited by law.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmations, constitute the entire agreement between you and the Company and supersede all prior agreements, communications, or understandings.

15.2 Amendments

We may update these Terms at any time by posting revised Terms on our Site. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. Material changes will be communicated via email or through the Site at least 30 days before taking effect.

15.3 Assignment

We may transfer our rights and obligations under these Terms to another entity (such as in a merger or sale). You may not transfer your rights or obligations without our written consent.

15.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

15.5 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

15.6 No Third-Party Beneficiaries

These Terms are solely for your benefit and ours. No other person or entity has any rights under these Terms.

15.7 Headings

Section headings are for convenience only and do not affect interpretation.

15.8 Survival

Sections that by their nature should survive termination (including payment obligations, liability limitations, dispute resolution, and intellectual property) will remain in effect after termination.

16. Notices

All notices to the Company must be sent to:

Email: jason@cleanfrenchpoodle.com
Phone: (737) 345-9948

We may send notices to you via email to the address associated with your account, by posting on our Site, or by SMS text message (if you provided a phone number). You consent to receive communications electronically, and electronic communications satisfy any legal requirement that communications be in writing.

Acknowledgment

By using our services, you acknowledge that:

You have read and understood these Terms
You agree to be bound by these Terms
You have had the opportunity to review these Terms with legal counsel if desired
You understand the limitation of liability and dispute resolution provisions
These Terms constitute a legally binding agreement

Last Updated: June 10, 2026